Real call
SG accent
Lead qualification
Checks in with patients due for a check-up and hands hot leads to your team to schedule.
AI phone call automation in Singapore
AI phone calls that turn follow-ups into booked appointments
From reminders and confirmations to reactivation and outbound sales, we run the repetitive calls — so your team can focus on the ones that need a person.
What is Rekindle?
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Adapts to every reply
The agent listens and responds to what the caller actually says — not a fixed recording.
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Managed end to end
We build, run and improve it. No bot builder to learn.
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Every call, a clear outcome
Classified and written back to your system. Sensitive calls go to a human.
Sample calls
Hear Rekindle in action
Rekindle automates your business conversations with AI, so you can scale conversations without scaling your team. These are real calls, not mock-ups.
Real call
US accent
Receptionist cover
Answers FAQs, routes to the right person, and takes messages after hours.
Real call
UK accent
Follow-ups
Confirms tomorrow's appointments, reschedules if needed, and updates your system.
Voice and accent are customisable — we match them to your callers.
Dynamic branching
It is a conversation, not a recorded message
A real call rarely goes to plan. Choose how the patient replies and see how the agent handles it, and what your team ends up seeing.
Rekindle agent
Outbound · Appointment confirmation
Agent
Hello, this is a courtesy call from your clinic about your appointment on Thursday at 2:30pm. Are you still able to make it?
The patient says…
Agent
Wonderful. You’re confirmed for Thursday at 2:30pm. Please arrive about ten minutes early, and do bring your appointment card. Thank you, and see you then.
Logged outcome: Confirmed
Agent
Of course. I can note that you’d like to reschedule. What sort of day or time usually suits you better? I’ll pass your preference to the clinic and they will confirm a new slot with you.
Logged outcome: Reschedule requested
Agent
That’s no trouble at all, I’ll cancel Thursday for you. Would you like the clinic to follow up later about rebooking, or shall we leave it for now?
Logged outcome: Cancelled
Agent
I’m not able to discuss clinical results. That really should come from your doctor. Let me have a member of the clinic team call you back about this today.
Logged outcome: Clinical question
Handed to your team
AI calling services
AI calling workflows, from the front desk to the sales floor
Start with one repetitive workflow where every call has a clear goal. Rekindle combines more as your team gains confidence.
At the front desk
- AI receptionist cover
- Appointment reminders and confirmations
- Rescheduling and cancellations
Keeping customers
- Patient and customer reactivation
- Feedback and surveys
- Payment and renewal reminders
On the sales floor
- Speed-to-lead follow-up
- Lead qualification and follow-up
- Outbound sales calls
By hand vs Rekindle
The same calls, without the hours
Everything the front desk does on routine calls, Rekindle does at scale. Your team steps in only when a call actually needs a person.
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Concurrency
Calling by hand
One at a time
With Rekindle
Hundreds at once
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After hours and weekends
Calling by hand
Only when someone is rostered
With Rekindle
Whenever you schedule
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Every call on script
Calling by hand
Varies by person and by day
With Rekindle
Consistent on every call
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Handling more volume
Calling by hand
Hire and train more callers
With Rekindle
More capacity, no new hires
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Outcome recorded
Calling by hand
Only if someone notes it
With Rekindle
Every call is saved
How it works
We build and operate the calling workflow. You handle the exceptions.
Rekindle is a managed service, not a DIY bot builder. We design the conversation, run it in production, and keep improving it against live results.
- 01
We map your workflow
Define the call objective, conversation branches, escalation rules and any topics the agent must avoid.
- 02
We configure and test the agent
Set up the voice, your approved knowledge base and the call logic, then run test calls until you sign it off.
- 03
Rekindle makes the calls
The agent holds the conversation, handles objections and questions, and records a structured outcome for every call.
- 04
We improve performance
Scripts and branches are refined using real campaign results, so pickup and conversion improve over time.
Integrations
Connects to the tools you already use
Calls do not have to live on an island. As part of the managed setup, Rekindle can connect to your CRM, calendar or booking system — so the right calls go out and every outcome lands back where your team already works.
We handle the wiring during setup. Which integrations are possible depends on what your systems support — we will confirm what fits your stack before anything goes live.
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Trigger calls automatically
Start a call when a lead comes in or a booking is created, so follow-up happens without anyone remembering to.
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Write outcomes back
Log the result, notes and next step against the right record in your system after every call.
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Sync the diary
Push confirmed, rescheduled and cancelled appointments straight into your calendar or booking system.
Case studies
Two clinics stopped making routine calls by hand
Same front desk. Same schedule. Without the hours on the phone.
Dental group
Singapore · Dentistry
Cut outbound call time by more than 90%
Rekindle called lapsed patients back and handled routine enquiries, so the front desk could stay with the patients in front of them. Every call landed the same way: consistent, friendly, and on script.
90%+ less call time
Time on these calls each month
- Cut by Rekindle
- Still by hand
- Front desk freed up
- Lapsed patients back
Medical clinic
Singapore · Healthcare
Won back 40+ hours a month from the phone
Rekindle runs their appointment confirmations. No-shows dropped, the schedule stayed full, and staff went back to delivering care instead of chasing people for a yes or no.
Staff hours on the phone each month
40+ hours back a month
- Handled by Rekindle
- Your team
- Fewer no-shows
- Schedule stays full
Trust & control
You decide what the agent can and cannot say
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Approved scripts and knowledge only
The agent answers from the material you give it. It is not left to improvise about your business.
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Configurable restricted topics
Tell us what the agent must never discuss, like clinical advice, diagnoses or pricing exceptions, and it will not go there.
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Human escalation
Complex or sensitive calls are handed to your team rather than forced down a script.
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Every call has an outcome
Confirmed, rescheduled, cancelled, no answer, callback requested: every call is classified so you can act on it.
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Tested before it goes live
Nothing calls a real customer until you have heard the agent and approved it.
FAQ
AI calling service FAQs
Find quick answers to commonly asked questions about Rekindle. Have a question not listed? Arrange a call with us.
Does Rekindle serve businesses in Singapore?
Yes. Rekindle is operated by Fang Ventures Private Limited and provides a managed AI calling service for clinics and appointment-based businesses in Singapore.
What does Rekindle actually do?
Rekindle is a managed AI calling service. We design and operate voice-agent workflows for outbound reminders, confirmations, follow-ups, lead qualification and receptionist cover, then record a structured outcome for your team.
Will people know it’s an AI?
Rekindle uses clear, natural-sounding voices and approved introductions. We agree with you how the agent identifies itself for each workflow; the goal is a professional and transparent conversation, not to mislead the person answering.
Can the AI handle real customer questions?
It can answer questions that are covered by your approved knowledge documents and call rules. Questions outside that scope are declined, recorded for follow-up or escalated to a person instead of being guessed at.
How does this help reduce no-shows or increase bookings?
Rekindle sends timely reminders, follows up with inactive patients and qualifies new leads, all of which help keep your appointment slots full and reduce manual work for your team.
Can Rekindle adapt to how our clinic works?
Yes. We map the call objective, approved wording, voice tone, outcomes, escalation rules and integration requirements around your clinic’s existing workflow, then test them with your team before launch.
What happens when a patient asks a clinical question?
Clinical advice and other sensitive topics can be restricted. The agent explains that it cannot answer and records a callback or hands the conversation to an approved member of your team instead of guessing.
How much does it cost?
We charge a monthly fee plus a per-minute call rate. It’s often more affordable than hiring additional staff, and much more scalable. Pricing depends on call volume, call duration, workflow complexity and any integrations you need.
What should a Singapore business check before automating calls?
Define the purpose of each call, what personal data is used, who can access recordings or transcripts, how long data is retained, how callers are identified and when a human takes over. Marketing calls may also require Do Not Call Registry checks or an applicable exception. Your organisation remains responsible for its legal assessment.
Get started
Let’s work out if it fits your business
Message us on WhatsApp and we’ll help you figure out whether automated calling suits your workflow, and what it would realistically do for you. No obligation, no sales script.
Prefer email? hello@re-kindle.sg